If an airline oversold tickets on your flight, you cannot be denied boarding if you have a confirmed seat reservation.
According to section 19.3.2, Part 19 of the Nigerian Civil Aviation on Consumer Protection Regulations, an air carrier may overbook a scheduled flight in contemplation of the possibility of some passengers not showing up for that flight. Section 19.4.1 outline actions to take in case of oversold flight. Both actions however allow passenger to be denied boarding voluntarily or involuntarily.
Your flight is overbooked and some customers must give up their seats and be booked on another flight. Which of these is NOT true?
Section 19.5.4 states that if boarding is denied to passengers involuntarily, the operating air carrier shall immediately compensate them in accordance with Sections 19.8 and 19.9; and assist them in accordance with Sections 19.10; 19.11 and 19.12 of the same regulation.
On an overbooked flight, you can be involuntarily denied boarding based on:
Section 19.5.2 of the Regulation states that boarding priority factors may include, but are not limited to, the stated factors.
You have been involuntarily denied boarding due to an overbooked flight. You are entitled to a compensation of:
Section 19.8 of the Regulation and its sub-sections outline the framework for compensating passengers denied boarding voluntarily or involuntarily.
For domestic flights, when an airline reasonably expects a flight to be delayed, it shall provide you and other passengers with reason(s) for the delay within:
Section 18.104.22.168 of the Regulation states that for domestic flights, when an operating air carrier reasonably expects a flight to be delayed beyond its scheduled time of departure, it shall provide the passengers with reason(s) for the delay within 30 minutes after the scheduled departure time.
You’ve been bumped from your flight involuntarily, but the airline places you on another flight scheduled to arrive at your destination within an hour of your original plan. What does the airline owe you for your troubles?
Section 19.8.2 of the Regulation states that when passengers are offered re-routing to their final destination on an alternative flight pursuant to Section 19.10, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked : (i) by one hour, in respect of all domestic flights ; (ii) by three hours, in respect of all international flights, the operating airline may reduce the compensation provided for in section 19.8.1 by 50%.
Your local flight has been delayed for several hours beyond the scheduled departure time. Which of the following shall the airline be responsible for?
Section 19.6.1 of the Regulation outlines the airline responsibilities to customers in case of delays of domestic or local flights.
You have made it to your destination, but your checked baggage was left behind and won’t be arriving until the next flight. What is the airline required to tender to you as compensation for the inconvenience?
According to section 22.214.171.124 of the Regulation, the air carrier shall carry the off-loaded baggage in the next flight with available space, and deliver the same to the passenger. The air carrier shall immediately tender an amount to the passenger, as compensation for the inconvenience the latter experienced as follows : (i) For Domestic flights five thousand Naira (N5,000) ; (ii) For International flight One hundred and fifty USD ($150)
Your checked baggage was discovered missing on arrival at your destination, at what point will the baggage be presumed or considered permanently and totally lost for compensation purpose for a domestic flight?
Section 126.96.36.199 of the Regulation states that for compensation purposes, a passenger’s baggage is presumed to have been permanently and totally lost, if within a period of 7 (seven) days for domestic flights and 21(twenty-one) days, for International flights, counted from the time the passenger or consignee should have received same, the baggage is not delivered to the said passenger or consignee.
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