This week (Monday 5th – Friday 9th) is International Customer Service Week. The event is an internationally recognized one, event devoted to identifying the importance of customer service and to honoring the people who serve and support customers each day. Celebrated annually during the first full week in October, Customer Service Week is celebrated in over 40 countries, Nigeria inclusive.
Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization. The five core goals of Customer Service Week are:
- Boost morale, motivation and teamwork.
- Reward frontline reps for the important work they do all year long.
- Raise company-wide awareness of the importance of customer service.
- Thank other departments for their support.
- Remind customers of your organization’s commitment to customer satisfaction.
According to the official website of Customer Service Group, This year’s Customer Service Week theme is Everyday Heroes™. The theme recognizes that everyday, frontline customer service professionals are heroes in their customer’s eyes.
The Everyday Heroes™ logo harks back to the era of classic comic book heroes with its bold primary colors and vivid dot pattern.
Participating institutions in Nigeria include leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others. The uniting denominator is the deep commitment to quality customer care.
These institutions are planning to lavish their customers with lots of goodies ranging from refreshments, special gifts and services. In the light of the theme, some banks have instructed their staff to put on costumes to reflect any of the “everyday heroes”. So, do not be taken aback when you walk into the banking hall only to see bank staff dressed in students, nurses, doctors uniform. You are not in the wrong place. Its Customer Service Week!
Enjoy the fun.