Technology is changing the way banking is done, with lenders becoming more technology savvy to meet customers’ needs, Wema Bank Executive Director of Retail & North Directorate, Moruf Oseni has said.
Speaking during the Digital Pay Expo 2017, a Fintech industry-focused event held in Lagos, he said banks should take steps that will enable them meet customers’ needs better.
He said that customers should be given a priority in designing banking products and services. “Banks must become customer-centric. This is why Wema Bank created ALAT. We asked customers what they wanted and came back to design a product that addresses customers’ needs,” he said.
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