Technology is changing face of banking, says Wema Bank ED

Technology is changing the way  banking is done, with lenders becoming more technology savvy to meet customers’ needs, Wema Bank Executive Director of Retail & North Directorate, Moruf Oseni has said.

Speaking during the Digital Pay Expo 2017, a Fintech industry-focused event held in Lagos, he said banks should take steps that will enable them meet customers’ needs better.

He said that customers should be given a priority in designing banking products and services. “Banks must become customer-centric. This is why Wema Bank created ALAT. We asked customers what they wanted and came back to design a product that addresses customers’ needs,” he said.

FULL STORY – THE NATION

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