SIM Validation: MTN Apologises to Customers

The management of MTN Nigeria has apologised to its subscribers over the noticeable congestion in its service outlets across the country as a result of the ongoing SIM validation exercise.

The company said in a statement signed by its Corporate Services Executive, Akinwale Goodluck, that it is doing everything possible to ameliorate the conditions at the service centres.

“We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops. We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission (NCC),” Goodluck said.

He added: “It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further notice.”

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