SIM Re-registration: MTN Subscribers Lament

MTN customers across the country have continued to express unhappiness on the way the ongoing Subscriber Identification Module, SIM, registration exercise is being processed.

For some of the subscribers, they have become regular customers at MTN stands because efforts to get registered have not been successful even though their details had been entered into the system and as such had to revisit the centres again and again with the hope of getting it done some day.

Others said it had been an effort in futility even though that it was not convenient to turn up for the exercise as they ended up having their lines blocked despite presenting themselves for the exercise but could not register due to network failure, while efforts at retrieving these lines after  several attempts had proved so hard

For this category of subscribers, the issue has been that they turned up for the exercise and did register but still get messages from the telecommunications firm to register their SIM, implying that they had not registered even after doing so  several times.

It would be recalled that early this year, the telecommunications giant issued a directive requesting  its customers  to embark on a fresh registration of their SIM  cards in order  to update their biometrics, a situation which has generated uproar from members of the public who saw such request  as becoming too much of MTN, having done several registrations.

Effort to hear from the company on how they can address the issue to help the affected subscribers proved abortive as they failed to respond to enquiries sent to them.

Thisday

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