Number portability infractions: Glo, MTN, Etisalat under enforcement action

The Nigerian Communications Commission (NCC) has said MTN, Glo and Etisalat are under “enforcement action” over their failure to adhere to Mobile Number Portability (MNP) Business Rules.

NCC said to address the increasing cases of port request rejections, it resolved to monitor and sanction violations regarding MNP process time obligations. “Consequent upon the  above,  series of compliance checks were carried out regarding timer violations by donor  operators with respect to ‘validation and deactivation responses’ which have timelines of  two hours and one hour respectively.

“The following violations were observed during the quarter:

Timer Violations by Etisalat:   A timer deactivation violation by Etisalat regarding a corporate port request of over 63 lines belonging to Neoconde Energy  Limited.  The company had initiated a corporate port out request from Etisalat to Airtel on 7th August, 2015 at 9.13am but was partially completed as at 1.52pm on the same day. As a result, these subscribers were unable to receive calls from Etisalat’s network.

Etisalat Limited had initiated  the  porting  of  296  lines  belonging  to  Etranzact  on  1st  September,  2015.    However, Etransact International Plc confirmed that it did not authorise the port out of any of its number currently with various other network operators.  Etisalat has been directed to repatriate the lines back to the legitimate operator while the case is currently receiving enforcement attention.

“Timer Violations by MTN:  A timer deactivation violation by MTN regarding a Corporate Port request of over 109 lines belonging to Nigerian Breweries Plc. The company had initiated a corporate port out request from MTN to Glo via lead MSISDN: 07036735494 on 11th August, 2015 at 1.20pm but was partially completed as at 11.22am on 14th August, 2015. As a result, these subscribers were not able to receive calls from MTN subscribers.     In the same vein, a timer validation violations by MTN regarding four  individual  port  requests  from  MSISDNs:  08139382308,  08143810152,  08135485305  and  08162108093. MTN breached the timer of two hours for validation of four port requests from the NPC as stated in the MNP Business Rules.

“Timer Violations by Globacom:   A timer validation   by Glo  regarding   11 individual  and  one  corporate port requests. Glo had breached the two hours allowable for validation of six port requests from the NPC as stated in the MNP Business Rules.  Glo validated one of these port requests over nine hours after receipt from the MNP administrator.    Glo  also  breached  the  one   allowable  hour  for  the  donor  to  deactivate  147 ported out lines belonging to Reckitt  Limited consistent with provisions of the MNP Business Rules.  All the above timer violations are currently undergoing enforcement actions,” NCC said.

The Nation

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