Nigerians can exchange faulty Samsung Galaxy Note 7

In response to an earlier ultimatum given to it by the Consumer Protection Council (CPC), requiring it to give a status report on the global recall of faulty Samsung Galaxy Note 7, Samsung Electronics West Africa Limited have announced its readiness to exchange affected phones for their Nigerian owners.

The issuance of the ultimatum by the agency follows reported explosions of the device while charging in US and Korea just some days after the product was first launched. These incidences had led to a global outcry from industry watchers and safety advocates for the smartphone to be recalled.

Although the company disclosed that the device was yet to be launched in Nigeria, nonetheless it has announced its readiness to provide voluntary exchange to consumers, who may have purchased the faulty Samsung Galaxy Note 7 elsewhere in the world and brought it into Nigeria.

The cause of the reported explosions has been traced to the battery of the new phone. Hence, if you own the phone and notice that the phone gets unusually quite hot to hold when charging, it is possible your phone may be one of those affected.

It is strongly recommended that you stop further charging and return the phone to the seller for a check and possible replacement.

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