First City Monument Bank has been declared by BusinessDay’s as the “Most Customer Friendly Bank” in Nigeria. This was announced at the BusinessDay Bankers Awards.
The bank was voted after a rigorous process where several parameters were considered by the award team. FCMB was said to be the bank that resolved the highest number of customers’ complaints, relative to total complaints recorded in the 2014 financial year.
according to a release by the BusinessDay group, the award was introduced in2013, by the nation’s premier financial newspaper to reward excellence, achievements and recognise contributions made in the banking industry, and ultimately the nation’s economy.