If you are planning on getting the recently released Samsung’s Galaxy Note7, you may want to hold on for a while as there have been reported cases of the phone having some battery or charging problems leading to explosion.
About a week ago, a Samsung Galaxy Note7 smartphone in Korea reportedly exploded and caught fire while charging. This has been followed by a second reported incidence in Korea prompting Samsung to suspend further shipments of the model to Korean cell providers, pending an investigation.
According to Yonhap News Agency, a leading news agency in Korea, the cause of the reported explosions has been traced to the battery of the new phablet prompting consumers and safety protection advocacy groups in Korea and now US to call for possible recall of the phone. A phablet is a smartphone having a screen which is intermediate in size between that of a typical smartphone and a tablet computer.
However, it seems Samsung may not be considering a recall yet. According to an unnamed and unofficial company source, products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can hence be simply resolved by changing the battery.
“The most important thing is the safety of our customers and we don’t want to disappoint our loyal customers,” said the same official, who spoke on the condition of anonymity.
He said Samsung is expected to announce the result of its investigation into the cause of the reported explosions, as well as comprehensive countermeasures either this weekend or early next week at the latest.
If you therefore own the phone and notice that the phone gets unusually quite hot to hold when charging, we strongly suggest that you stop further charging and return the phone to the seller for a replacement or refund.
If you are a new prospective buyer, hold on for a while until this issue has been officially resolved. When you eventually buy too, ensure that you are buying a unit that is less likely to be among the early batch of products released.