Consumer seeks redress from Mouka foam

While the giant foam manufacturer, Mouka Foam, insists that her dealers and sub-dealers are trained by the company to enlighten consumers on the need to buy mattresses which conform to their body weight in order to get value for money spent, Mrs. Esther O, an aggrieved consumer, said her son was not given such information prior to his purchase of Comfy Mouka mattress.

According to Esther O, as she insists to be referred to, if she had known, she would not have bought it. “I sent my son to make the purchase on my behalf based on the good experience I have had using other Mouka mattress. Nobody informed him that Comfy/Sunrise Mouka mattress has no warranty and was for children with body weight of 0-35kg.”

The son, Mr. Dipo O,  in a telephone interview also confirmed that he was not told by the dealer that the mattress was for children and can collapse if people that weigh above 35kg keep using it. “Nobody said anything about warranty and I never asked, taking it for granted that mattress from Mouka would stand the test of time.”

Full Story – The Nation

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