CHI Limited, the makers of Chivita, Hollandia, Capri-Sonne and SuperBite range of products, has won the 2015 Nigeria Customer Service Excellence Award for being the best Customer Service Company in the Beverage sector. Chi Ltd, always known for it’s quality products, Loved Brands, and Excellent Customer Service, has received numerous awards over the years as recognition of these values, like The African Quality Achievement Awards in 2014 and The Generation Next Awards in 2013 to name a few.
The Nigeria Customer Service Awards (NCSA) is a prestigious annual award that celebrates service excellence in Nigeria, by recognizing companies that deliver effective and exceptional customer services. Speaking at an impressive award ceremony held in Lagos, Dr. Aliyu Ilias, Co-ordinator, Nigeria Customer Service Awards Limited, disclosed that the fruit juice market leader was adjudged as the winner of the award having fulfilled all the stipulated criteria and received vast majority of nominations from customers on the various voting platforms.
According to Dr Aliyu, “CHI Limited emerged as the best Customer Service Company in the FMCG/Beverage sector through appreciable feedback from the following criteria: nominations from Nigerians; customer feedback, review of employee job satisfaction/performance standards; and mystery shopping services” he stated.