BENIN Electricity Distribution Company (BEDC) has unveiled plans to review electricity tariff, which will immensely improve steady power supply, community relations and customer care services for over 700, 000 customers in Ondo, Delta, Edo and Ekiti states.
The Chief Executive Officer of the company, Mrs. Funke Osibodu, who made this disclosure during the public consultation on tariff review in Akure, said that tariff review would enhance service delivery to customers.
According to her, there is need to familiarise the general public with pre and post privatisation experiences of the company. Osibodu noted that it is imperative for BEDC to sanitize the business and commence new operations with notable improvement in their services to their customers in the four states of the federation, which she said would manifest fully in 2017.
We expect to feel the impact of this from 2017 when these new generation would have taken root. We have engaged NDPL Tata from India and GUMCO from Nigeria as technical partners”.
She enumerated some of the challenges confronting the smooth running of the company since acquisition to include poor record keeping and accounting, poor customer service orientation on metering, billing, illegal connection, power theft by customers, poor network conditions with overload feeders and transformers leading to poor power outage.