Banks Need to be Customer Centric, Says Wema ED

Customers should form the core of all banking products and services, the Executive Director of Retail & North Directorate of Wema Bank Plc, Moruf Oseni has said.

Oseni said this recently during Digital Pay Expo 2017, a Fintech industry-focused event held in Lagos.

He said: “Banks must become customer-centric. This is why Wema Bank created ALAT. We asked customers what they wanted and came back to design a bank that will address their needs.”

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