Skytrax has released its annual world airline star ratings, ranking airlines by the quality of their front-line product and service standards. Nigeria’s Arik Air made 3-star ratings alongside 119 other airlines in the world. Arik Air is the only rated Nigerian airline.
According to Skytrax website, “The 3-Star Airline Rating is awarded to airlines delivering a fair Quality performance that conforms to an industry “average” of acceptable product and service standards.
South Africa Airways, Air Mauritius, Royal Air Maroc, Air Seychelles were rated 4-star, while six Asian airlines and one Gulf carrier were rated 5-star.
The 3-Star Airline rating signifies a satisfactory standard of core product for most travel categories (ie. cabin of travel), but it also reflects some inconsistency amongst either standards of front-line staff service or product delivery for the cabin Service and their home-base Airport environments.”
Other African airlines in the 3-star category are: Air Algerie, Ethiopian Airlines, Kenya Airways, Egypt Air, Air Namibia, LAM Mozambique Airlines, TAAG Angola Airlines.
The much enviable 5-star ratings has ANA All Nippon Airways(Japan), Asiana Airlines (South Korea), Cathay Pacific Airways(Hong Kong), Garuda Indonesia (Indonesia), Hainan Airlines(China), Qatar Airways and Singapore Airlines in the category.